Terms of Service
Effective Date: August 8, 2026
Welcome to Rockey Handyman Services. These Terms of Service (“Terms”) govern your use of the Rockey Handyman Services website and your purchase or use of services provided by Rockey Handyman Services (“Rockey Handyman Services,” “we,” “us,” or “our”).
By accessing our website, requesting an estimate, scheduling an appointment, purchasing services, or otherwise engaging with us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Our Services
Rockey Handyman Services provides handyman, home repair, maintenance, installation, improvement, and related services as agreed upon with each customer.
The specific services provided, materials used, estimated or agreed price, and expected scope of work may vary from project to project.
We reserve the right to determine whether a requested project is appropriate for our business based on the nature, complexity, location, safety requirements, licensing requirements, availability, or other circumstances associated with the work.
2. Estimates and Quotes
Estimates and quotes are based on the information available to us at the time they are prepared.
Unless expressly stated otherwise in writing:
An estimate is not necessarily a guaranteed final price.
The actual cost may change if additional work, labor, materials, damage, or unforeseen conditions are discovered.
Estimates may not include work outside the described scope.
Material costs, disposal fees, delivery charges, or other project expenses may affect the final price.
If additional work is discovered or requested, we will communicate the change and, when reasonably possible, obtain your approval before performing significant additional work.
Minor adjustments necessary to properly complete the agreed-upon work may be made when appropriate.
3. Scope of Work
The scope of each project will be based on the written estimate, quote, work order, invoice, agreement, or other communication between you and Rockey Handyman Services.
You are responsible for communicating relevant information about the property and requested work before services begin.
Unless specifically included in the agreed scope, services do not include unrelated repairs, hidden conditions, code upgrades, structural engineering, architectural services, or other specialized work.
4. Hidden or Unforeseen Conditions
Home repairs and improvement projects may involve conditions that cannot reasonably be identified before work begins.
These may include:
Hidden water damage
Mold or suspected mold
Rot or deterioration
Structural problems
Electrical problems
Plumbing problems
Pest damage
Asbestos or other hazardous materials
Concealed wiring, plumbing, or other utilities
Code violations
Previously concealed or improperly performed work
If we discover a condition that materially affects the work, we may pause the project and discuss available options with you.
Additional work or materials resulting from unforeseen conditions may result in additional charges.
We may decline or stop work if continuing would create an unreasonable safety risk or require work outside our qualifications, licensing, insurance, or legal authority.
5. Customer Responsibilities
Customers are responsible for:
Providing accurate information about the project
Providing reasonable access to the property and work area
Ensuring that the work area is reasonably accessible and safe
Removing personal belongings from the work area when requested
Identifying known hazards or conditions that may affect the work
Obtaining required permissions or approvals when applicable
Obtaining landlord, homeowners' association, or other property-owner approval when required
Keeping children and pets away from active work areas
Providing access to necessary utilities unless otherwise agreed
Delays caused by lack of access, unavailable materials, customer decisions, unsafe conditions, or other circumstances outside our reasonable control may affect the project schedule and cost.
6. Scheduling and Appointments
Appointments are scheduled based on availability.
Any date or time provided by Rockey Handyman Services is an estimate unless expressly guaranteed in writing.
We may need to reschedule appointments because of weather, emergencies, illness, material delays, prior projects running longer than expected, unsafe conditions, or other circumstances beyond our reasonable control.
We will make reasonable efforts to communicate significant scheduling changes.
7. Cancellations and Rescheduling
Customers should provide as much advance notice as reasonably possible when canceling or rescheduling an appointment.
Rockey Handyman Services may charge a cancellation or missed-appointment fee when such a fee has been disclosed to the customer before booking.
If a project has already begun, the customer may remain responsible for labor, materials, special-order items, restocking fees, disposal costs, or other expenses already incurred.
Any cancellation fees or policies specifically stated in a signed estimate, work order, or service agreement will control for that project.
8. Materials
Unless otherwise agreed, Rockey Handyman Services may purchase materials reasonably necessary to complete the agreed work.
Material selections may be based on availability, suitability, customer specifications, budget, and other project requirements.
Special-order or customer-requested materials may be non-refundable.
If a customer supplies materials, the customer is responsible for ensuring that those materials are appropriate and sufficient for the intended work.
We are not responsible for defects, incompatibility, shortages, or failures resulting from customer-supplied materials.
9. Customer-Provided Products and Fixtures
If you provide fixtures, appliances, hardware, parts, or other products for installation, you are responsible for ensuring that the items are complete, compatible, and suitable for installation.
We may decline to install a product if we reasonably believe it is defective, unsafe, incomplete, incompatible, or otherwise unsuitable.
Additional labor may be charged if customer-provided products require additional work beyond what was reasonably anticipated.
10. Payment
Payment is due according to the terms provided in the estimate, invoice, booking confirmation, work order, or other agreement.
Accepted payment methods may include cash, check, credit card, debit card, electronic payment, or other methods offered by Rockey Handyman Services.
Customers are responsible for all agreed charges, including applicable labor, materials, taxes, fees, and approved additional work.
For larger projects, Rockey Handyman Services may require a deposit or progress payments.
11. Late or Unpaid Balances
Unpaid balances may be subject to reasonable collection costs, late fees, interest, or other charges to the extent permitted by applicable law and disclosed to the customer.
We reserve the right to suspend or refuse additional services for accounts with overdue balances.
Customers remain responsible for amounts properly due under an applicable agreement even if they dispute a portion of an invoice.
12. Payment Disputes and Chargebacks
If you believe a charge is incorrect, please contact Rockey Handyman Services promptly so we can review the issue.
Customers agree to make a good-faith effort to resolve billing disputes with us before initiating a payment dispute or chargeback, except where prohibited by law.
Nothing in these Terms limits any rights you may have under applicable payment-card rules or consumer-protection laws.
13. Workmanship
Rockey Handyman Services will perform agreed services using reasonable care and skill consistent with the nature of the work.
Any workmanship warranty or guarantee offered for a particular project will be stated in writing.
Unless expressly provided in writing, no additional warranty is created by these Terms.
Manufacturer warranties for products or materials are separate from any workmanship warranty provided by Rockey Handyman Services.
14. Warranty Claims
If you believe there is a problem with work performed by Rockey Handyman Services, please notify us promptly and provide reasonable details about the issue.
Where appropriate, we may inspect the work and determine whether the issue is related to our workmanship, materials, customer-supplied products, pre-existing conditions, normal wear, misuse, or another cause.
If a valid workmanship issue is identified and a warranty applies, our remedy may include repairing or correcting the affected work.
Warranty coverage does not necessarily include damage caused by misuse, neglect, unauthorized modifications, third-party work, pre-existing conditions, normal wear and tear, or circumstances outside our control.
15. Property Damage and Pre-Existing Conditions
We will take reasonable precautions to protect the property while performing services.
However, homes and buildings may contain fragile, aged, defective, deteriorated, or previously damaged materials.
We are not responsible for damage caused by pre-existing conditions, concealed defects, defective materials, improper prior work, normal deterioration, or conditions that could not reasonably have been identified before work began.
Customers should notify us of known fragile or damaged areas before work begins.
16. Safety
We reserve the right to refuse, suspend, or discontinue work when conditions are unsafe or when performing the requested work would violate applicable laws, regulations, building requirements, licensing requirements, or safety standards.
We may also stop work if hazardous materials, structural instability, dangerous electrical conditions, unsafe animals, or other significant hazards are discovered.
Additional qualified professionals may be required before work can continue.
17. Permits and Specialized Work
Unless expressly included in writing, customers are responsible for obtaining permits, approvals, inspections, or other authorizations required for their project.
Certain work may require a licensed electrician, plumber, HVAC professional, structural engineer, architect, pest-control professional, environmental specialist, or other qualified professional.
Rockey Handyman Services may decline work that requires specialized licensing, certification, engineering, or professional services that we do not provide.
18. Website Use
You may use our website for lawful purposes only.
You agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Upload malicious software
Submit fraudulent information
Impersonate another person or business
Copy or misuse website content without permission
We may suspend or restrict access to the website when necessary to protect our business, users, systems, or property.
19. Website Content
We attempt to keep website information accurate and current, but we do not guarantee that all website content will always be complete, accurate, current, or error-free.
Descriptions, photographs, examples, pricing, availability, and other website information may change without notice.
Photographs of completed projects are examples of work and may not represent the exact results possible for every property or project.
20. Intellectual Property
Unless otherwise indicated, the website and its content, including text, logos, graphics, photographs, designs, and other materials, are owned by or licensed to Rockey Handyman Services.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission.
21. Third-Party Services
Our website or business may use third-party services for payments, scheduling, communications, analytics, hosting, maps, advertising, or other functions.
Your use of third-party services may be subject to the third party's separate terms and privacy policies.
Rockey Handyman Services is not responsible for the availability, performance, security, or policies of third-party services.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Rockey Handyman Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Our liability for a particular project or service will, to the extent permitted by law, be limited to the amount actually paid to Rockey Handyman Services for the specific service giving rise to the claim.
This limitation does not apply where prohibited by law.
23. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Rockey Handyman Services and its owners, employees, contractors, and representatives from claims, damages, liabilities, losses, and expenses arising from:
Your misuse of our website
Your violation of these Terms
Your intentional or negligent acts
False or misleading information you provide
Unauthorized modifications to completed work
Conditions or materials supplied by you that cause damage or injury
This provision does not require you to indemnify us for our own negligence or misconduct where prohibited by applicable law.
24. Force Majeure
We will not be responsible for delays or inability to perform caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fire, labor shortages, supply shortages, transportation disruptions, government actions, utility failures, emergencies, or other unforeseeable circumstances.
We will make reasonable efforts to resume or reschedule services when conditions permit.
25. Dispute Resolution
If a dispute arises concerning our services, the parties agree to first make a good-faith effort to resolve the issue directly.
Nothing in this section prevents either party from exercising rights or pursuing remedies that cannot legally be waived or restricted.
If a dispute cannot be resolved informally, it may be brought before a court or other forum having appropriate jurisdiction.
26. Governing Law
These Terms will be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, unless applicable law requires otherwise.
Any legal action arising from these Terms or our services shall be brought in a court with appropriate jurisdiction, subject to applicable law.
27. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will update the “Effective Date” at the beginning of these Terms. Your continued use of our website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
Terms specifically agreed to in a written estimate, contract, work order, or service agreement may supersede these general Terms for that particular project.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
29. Entire Agreement
These Terms, together with any applicable estimate, quote, work order, service agreement, invoice, or other written agreement between you and Rockey Handyman Services, constitute the agreement governing your use of our website and the applicable services.
If there is a conflict between these Terms and a project-specific written agreement, the project-specific agreement will control to the extent of the conflict.
30. Contact Us
If you have questions about these Terms of Service, please contact:
Rockey Handyman Services
Email:info@rockeyhandymanservices.com
Phone:(717) 827-9839
Important: These Terms of Service are a general business template and should be reviewed and customized to match Rockey Handyman Services' actual services, warranties, payment policies, cancellation policies, licensing, insurance, and Pennsylvania legal requirements before publication or use as a customer contract.